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Customer Service
Toll Free
1-800-449-3145 or (406) 297-2547
Monday - Friday
8:00 a.m. to 5:00 p.m.
(Mountain Time)
Ordering: You may place an order on the website, by phone, fax, or e-mail.
Please do not send your
credit card number by e-mail. You may use your credit card
number by our secure shopping cart, phone or fax. We accept
personal checks and most major credit cards. Orders are shipped when final payment is received.
Production Times: Production times will vary because of the unique
hand crafted process and may be up to 4-6 weeks. If you have a specific
delivery time frame, we should discuss this prior to order placement.
Tiffany Lamps & Lighting
will not make impossible promises to get a sale. We convey honest,
realistic expectations. Sometimes, through circumstances beyond our
control, we do not make a projected delivery schedule. We will do our best
to expedite your order, but cannot guarantee an exact delivery day.
An estimated production time has been given if applicable. Since
these can vary by time of year and other factors, we will be more precise
when we know the items you are ordering. Please understand that some
products are of the highest quality and are being crafted or ordered
especially for you. It will be worth the wait.
Order Tracking: Actual shipping time averages (7) seven working
days, but can take as long as (15+) fifteen plus working days under
unusual circumstances. If delivery contact is not made approximately (10)
ten working days from shipping notification, you may want to check on the
transit location of your order. Please e-mail us at info@tiffany-lamps-lighting.com
or call us at 1-800-449-3145 with your invoice number and we will respond
promptly with the most up-to-date information.
When Your Merchandise Arrives: Please be prepared to inspect your
order when it arrives. Check the bill of lading and verify that the
quantity of packages delivered agrees with what the BOL indicates left the
factory. Please do not sign the bill of lading until you are reasonably
sure the merchandise has been delivered in good condition. If you should
discover damage, it is your responsibility to notify us immediately,
1-800-449-3145 or e-mail info@tiffany-lamps-lighting.com.
You must sign the bill of lading with a note describing the damage you
see. Although damage claims are rare, they can happen and your products
are fully insured against freight damage.
Freight Damage: Your products are insured against freight damage.
Should freight damage be determined, contact us for instructions.
Please keep all packaging materials.
Alaska, Hawaii, and Canada: Please call us at 1-800-449-3145 (406-297-2547), fax us at 406-297-2548,
or e-mail us at info@tiffany-lamps-lighting.com
with the merchandise information and your complete delivery address so we
can quote the shipping fees. All prices are in U.S. Dollars.
Changes / Cancellations: After your order has been placed, you have 24 hours to cancel the order
before any fees are incurred. Any fee or charges incurred to us for
cancellation or changes will be applied to you.
Satisfaction / Returns: Customer satisfaction is the foundation of our success. Our customers are
overwhelmingly satisfied with their furnishing selections. However, if you
are not satisfied with your purchase, you must call us at 800-449-3145
within 7 days after receiving item(s) for return instructions.
Item(s) must be in original purchase condition for a refund minus a 25%
re-stocking fee. Please repackage the items as received. Return shipping
charges are not refundable.
Privacy Information: Customer satisfaction and your privacy is the foundation of our success.
The information collected here will not be sold, given, or made available
to any mailing list or any other advertising organization. Your
credit card information is encrypted and secure in our shopping cart.
Please do not send your
credit card number by e-mail.
Copyright Information: All designs contained herein are protected by U.S. Copyright laws.
Duplication of designs without written authorization is forbidden.
Disclaimer: All products are subject to availability. Due to the character of natural
products, all dimensions are approximate and actual colors may not match
your monitor. Products, information, prices, and or specifications are
subject to change without notice. Please call for information.
Toll Free 1-800-449-3145
or (406) 297-2547
Email: info@tiffany-lamps-lighting.com
Fax (406) 297-2548
PO Box 1303 Eureka MT
59917
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